Terms of Service

These terms are the agreement between your business and nexo. We've tried to write them in plain language. If anything is unclear, ask us at hola@gonexo.io.

The short version

• nexo is software for real estate agencies, and it is sold to businesses, not consumers.
• Your data is yours. We process it to run nexo for you, under our Data Processing Agreement. We never sell it.
• Plans are paid monthly in advance. You can cancel at any time, and the cancellation takes effect at the end of the current billing period.
• We give at least 30 days' notice before we change prices or these terms. Your existing subscription keeps its price while you stay on the same plan.
• AI features help you draft and translate. Check what they produce before you send it.
• When you leave, you can ask for a copy of your data. We delete your workspace 30 days after your subscription ends.

This summary is for convenience. The full terms below are what apply.

1. Who we are

nexo is operated by Jklausen Holding S.L., a company registered in Spain with tax ID (NIF) B56431364 and its registered office at Calle Don Quijote 4, 29639 Benalmádena (Málaga), Spain ("nexo", "we", "us"). You can reach us at hola@gonexo.io.

2. Who these terms are for

• nexo is a service for businesses and professionals, such as real estate agencies and agents. It is not offered to consumers.
• "You" or "the customer" means the business that creates the nexo workspace. If you accept these terms on behalf of an agency, you confirm that you have the authority to bind it.
• "Users" are the people you invite to your workspace. Each user is a named person with their own login and email address. You are responsible for what your users do in nexo.
• During our early-access period, new workspaces are created by invitation.

3. The service

• nexo helps agencies manage leads, contacts, client communication, listings and related documents in one place. The features available to you are the ones described in nexo and on our website.
• We improve nexo all the time, and features will change. We don't take features out of your plan in order to sell them back to you. If a feature has to change or end, for example because a third-party service changes its terms, we will tell you in advance whenever we can.
• Some features work through services run by other companies, such as Google, Meta (Facebook, Instagram, WhatsApp), MLS networks and property portals. Section 9 explains how that works.

4. Your account

• Keep your login details safe, and tell us straight away if you think someone has accessed your account without permission.
• Give us accurate account and billing information, and keep it up to date.
• Don't share logins between people. Each user needs their own.

5. Free trials and founding agencies

• Free trials. If we offer you a free trial, it lasts 30 days and doesn't require a card. If you don't choose a paid plan by the end of the trial, your workspace becomes read-only. We delete trial workspaces 30 days after the trial ends, and we email you before that happens.
• Founding agencies. If your agency joined our founding-agency programme, the commercial terms in your founding-agency agreement apply where they differ from these terms.

6. Plans, prices and payment

• Our current plans and prices are shown at gonexo.io/pricing. Prices exclude VAT.
• Subscriptions are billed monthly in advance, unless we have agreed another billing period with you. Payments are processed by Stripe. We don't store card numbers.
• If your plan charges per user above a threshold, adding users changes the price from your next invoice.
• VAT. We charge VAT where it applies. EU businesses that give us a valid VAT number may be invoiced under the reverse-charge mechanism.
• Third-party charges. Some costs are charged to you directly by other providers, not by us. For example, Meta charges WhatsApp conversation fees to your own WhatsApp Business account.
• Late payment. If a payment fails, we'll let you know and give you time to fix it. If the payment is still outstanding 14 days after we notify you, we may suspend your workspace until it's paid.
• Price changes. We give at least 30 days' notice of any change to our list prices. Your existing subscription keeps its current price for as long as you stay on the same plan.

7. Cancellation and refunds

• You can cancel at any time in nexo or by emailing us. Cancellation takes effect at the end of your current billing period, and you keep full access until then.
• We don't refund partial billing periods, unless the law requires it or we end your subscription without cause.

8. Your data

• You own your data. This means everything you and your users put into nexo or bring in from connected services: contacts, leads, listings, messages, documents and notes. As between you and us, it belongs to you.
• We act on your behalf. For your clients' and contacts' personal data, you are the data controller and nexo is your data processor. Our Data Processing Agreement forms part of these terms and governs that processing.
• Your responsibilities. You must have a lawful basis for the personal data you put into nexo. You must also give your clients any information or notices the law requires. For example, only send newsletters to contacts who have agreed to receive them, and only import data you are allowed to use.
• How we use data. We use your data only to provide, support and secure nexo for you, and to meet our legal obligations. We may use aggregated, de-identified information about how nexo is used to run and improve the service. We don't sell your data, we don't use it for advertising, and we don't use it to train AI models.
• Export. You can ask us for a copy of your data at any time. We'll provide it in a common machine-readable format (for example CSV or JSON) within 30 days.
• When you leave. After your subscription ends, we keep your data for 30 days so that you can export it, and then we delete it. Some records are kept for longer only where the law requires it. Section 4 of our data deletion page explains what we keep.
• Optional sharing features. Some future features may let you share your own listings beyond your workspace, for example with other nexo users or on public websites. These features will always be off by default and only apply if you switch them on. Your clients' personal data is never shared between agencies.

Our Privacy Policy explains how we handle personal data where nexo is the controller, for example your users' account data.

9. Connected services and listings from other sources

• When you connect a third-party service (such as Google, Facebook, Instagram, WhatsApp or an MLS network), you authorise nexo to access it on your behalf, but only for the features you switch on. You can disconnect at any time.
• Your use of those services is governed by their own terms. You need your own accounts and subscriptions with them, such as an MLS membership or a portal contract. We aren't responsible for their availability, their changes, or what they do with data.
• Listings from networks you subscribe to remain subject to those networks' rules, and you are responsible for following them. Listings you save from property portals remain the property of their owners. nexo shows where they came from, and you are responsible for how you use them.

10. Acceptable use

When you use nexo, you agree not to:

• break the law or anyone else's rights, including data protection, privacy and intellectual property rights;
• send unsolicited commercial messages (spam), or messages that break the rules of the channel you use, such as WhatsApp's business policies;
• upload special categories of personal data, such as health information, which nexo isn't designed for, or data you have no right to use;
• try to access other workspaces, test nexo's security without our written permission, or interfere with the service;
• copy, resell or reverse engineer nexo, or scrape it with automated tools;
• use nexo to build a competing product.

We may remove content or suspend access that breaks this section (see section 16).

11. AI features

• nexo includes AI features, such as drafting replies, translating, summarising, suggesting matches and writing descriptions. AI can be wrong. Review what it produces before you send it or rely on it, because you are responsible for the messages you send and the decisions you make.
• AI features are included in every plan for normal use. If a workspace's usage is far above normal and puts the service at risk, we may limit it. We'll talk to you before we do.
• To deliver AI features, we send the necessary content to AI providers listed in our Privacy Policy. They process it for us under contract and not for their own purposes.

12. Availability and support

• We work hard to keep nexo available, fast and secure, and we back up data regularly. We can't promise that nexo will always be uninterrupted or error-free. When we have to do planned maintenance, we try to schedule it outside working hours.
• nexo is new, and we're building it with our first customers. We'll tell you about significant changes.
• For support, email hola@gonexo.io.

13. Intellectual property

• nexo, including its software, design and brand, belongs to us. While you have a subscription, we give you a non-exclusive, non-transferable right to use nexo for your business.
• Your content remains yours. You give us permission to host, copy, process and display it only as needed to provide nexo to you.
• If you send us feedback or ideas, we may use them without any obligation to you.

14. Confidentiality

Each party will keep confidential any non-public information it receives from the other, and use it only for the purposes of this agreement. This doesn't apply to information that is public, that was already known, or that has to be disclosed by law.

15. Liability

• Neither party is liable for indirect or consequential losses, such as lost profits, lost business or loss of goodwill.
• Our total liability under this agreement is limited to the higher of (a) the fees you paid us in the 12 months before the event that gave rise to the claim, and (b) €500.
• We aren't responsible for problems caused by third-party services, by your own content or instructions, or by events beyond our reasonable control.
• Nothing in these terms limits liability for fraud, wilful misconduct, gross negligence, or anything else that cannot be limited by law.

16. Suspension and termination

• We may suspend access, after warning you where possible, if a payment is overdue (section 6), if there is a security risk, or if these terms are seriously breached.
• Either party may end this agreement if the other seriously breaches it and doesn't fix the breach within 15 days of being told about it. You can also end it at any time by cancelling (section 7).
• When the agreement ends, access to nexo ends, and your data is handled as described in section 8 ("When you leave").

17. Changes to these terms

We may update these terms as nexo changes. For material changes, we'll give you at least 30 days' notice by email or in nexo. If you don't agree with a change, you can cancel before it takes effect. If you keep using nexo after that date, you accept the new terms.

18. General

• The whole agreement. These terms, the Data Processing Agreement, and any order form or founding-agency agreement make up the whole agreement between us. If they conflict, the founding-agency agreement or order form prevails on its specific points, and the Data Processing Agreement prevails on data-protection matters.
• Transfer. We may transfer this agreement as part of a merger, acquisition or sale of our business, and we'll tell you if we do. You may transfer it with our written consent.
• If one part is invalid, the rest still applies. A delay in enforcing a right doesn't mean we've given it up.
• Notices. We send notices to your workspace owner's email address. You can send notices to hola@gonexo.io.
• Language. These terms are available in English and Spanish. If the two differ, the English version prevails.
• Law and courts. These terms are governed by Spanish law. The courts of Málaga, Spain, have jurisdiction over any dispute.

19. Contact

nexo · Jklausen Holding S.L. · Calle Don Quijote 4, 29639 Benalmádena (Málaga), Spain · hola@gonexo.io